Trust
Security & data
Built for pharmacies. Designed for trust.
PharmStack is designed to handle pharmacy operations safely, with clear controls around how data is stored, processed, and accessed.
Key commitments
At a glance
- Your data is not used to train AI models
- Stored in Australia wherever possible
- The platform is designed to minimise the use of sensitive clinical data and does not require full patient records
- Data is not shared between pharmacies
Where your data lives
- Pharmacy data is stored in Australia wherever possible, with secure processing by trusted providers where required
- Each pharmacy has its own isolated environment
- Data is never shared between pharmacies
How AI is used
- AI-assisted answers are generated from your pharmacy's documents and configured workflows, and are designed to support (not replace) pharmacist judgment
- If something isn’t covered, the system responds cautiously and can prompt verification or escalation — not open-web guessing
- Your data is not used to train public or shared AI models
- AI providers do not retain your data beyond what is needed to process your request
- AI outputs are designed to assist pharmacists and should be reviewed before being relied upon
International processing
- Some AI processing may occur outside Australia due to the global infrastructure of our providers. We use trusted providers and apply safeguards to protect your data
- SMS and text notifications use ClickSend, with processing in Australia
- Data is processed securely using encryption and access controls
- Only minimal required information is shared
Data handling approach
- Designed for operational use, not clinical record storage
- Avoids unnecessary sensitive data
- Updates to your documents are reflected in future answers generated from your data
Access & security
- Secure access per pharmacy
- Controlled, role-based user access within each pharmacy
- Built on trusted infrastructure providers
Built for how pharmacies work
PharmStack is built by pharmacists, for pharmacists. It fits into your existing workflow, without introducing new systems or risk.
Questions?
We're happy to walk through how PharmStack handles your data and how it would work in your store or group.
For legal detail, see our Privacy Policy.