FAQ
Frequently asked questions
Straight answers to what pharmacy owners ask before booking a demo.
Getting started
How long does it take to get started?
Most pharmacies are live within 1–2 days. We help you set up your dashboard, workflows, and documents so your team can start using it straight away.
Do we need to move everything into PharmStack?
No. You can start with what you need—links, workflows, or documents—and expand over time.
Do I need IT support?
No. PharmStack runs in your browser and can be set as your homepage in minutes.
How it fits your pharmacy
Does this replace our existing systems?
No. PharmStack sits alongside your dispensing, packing, and supplier systems—it brings everything together in one place.
Do we need to change how we work?
No. PharmStack supports your existing workflows—delivery runs, Webster packs, staged supply, special orders—without forcing you to change processes.
Where does this actually save time?
Across your day-to-day work:
• Delivery runs without retyping or guesswork
• Finding the right TGA approval when reordering
• No paper logs for staged supply
• Special orders tracked and followed up properly
• Webster packs planned and visible
• Quick answers from your SOPs when needed
Using it day-to-day
Will staff actually use this?
Yes. PharmStack becomes part of the daily workflow—staff open it every shift to see what's due, find tools, and move work forward.
Do staff need training?
No. It's designed to be used immediately—staff follow the workflow or ask simple questions when needed.
AI & knowledge
Where do answers come from?
From your pharmacy's own SOPs and documents—not generic internet results.
What if something isn't covered?
Responses stay cautious and prompt staff to check or escalate—rather than guessing.
Multi-store & groups
Can we use this across multiple stores?
Yes. Each store has its own workspace, with optional shared documents and central control for head office.
Pricing
How is pricing structured?
PharmStack is priced per store, per month.
Core ($99/store/month) includes:
• Dashboard and homepage
• Operations and workflows
• Special orders, delivery lists, staged supply
• TGA cannabis approvals
• AI knowledge and document library
Optional add-ons:
• Special-order SMS ($29/month + $0.10 per message)
• Webster Planner (free standalone add-on)
Groups can access custom pricing.
Are there setup fees?
No. There are no setup fees.
Data & security
Is our data private?
Yes. Each pharmacy operates in its own secure environment. Your documents and data are not shared with other stores.